At Solarmith, your satisfaction is our top priority. If you experience any issues with your order, we are committed to providing a clear, fair, and hassle-free resolution process.

1. Return Window

You may request a return or refund within 14 days of receiving your order.
Requests submitted after this period may not be eligible.

2. How to Submit a Request

To initiate a return or refund, please contact us at 📧 [email protected] with the following details:

• Order number

• Description of the issue

• Supporting photos (if applicable)

Our support team will respond within 24 business hours and guide you through the next steps.

3. Eligible Cases

• Defective or Damaged Items

  If your product arrives faulty or damaged, you may request a full refund or replacement. Evidence must be provided within the 14-day return window.

• Incorrect Item Received

  If you receive the wrong product, notify us immediately. Once confirmed, we will arrange a replacement or issue a full refund.

• Order Not Delivered

  If your package has not arrived within 10 business days after shipment confirmation and tracking shows no updates, we will investigate and issue a full refund if delivery failure is confirmed.

• Order Cancellation (Before Shipment)

  If your order has not yet been processed or shipped, you may request cancellation and receive a full refund. Once shipped, the standard return policy applies.

4. Refund Timeline

Once your return is approved and (if required) the product is received and inspected, your refund will be processed within 3–5 business days to your original payment method.

• Please note: Refund timing may vary depending on your bank or card issuer.

5. Missing or Incomplete Orders

If any item is missing from your order, please report it within 3 days of delivery. After verification, we will either ship the missing item immediately or issue a refund if it is unavailable.

📧 [email protected]
✅ The Solarmith team is always here to support you quickly, clearly, and professionally.