At Solarmith, we're dedicated to making sure you're wholly pleased with each purchase. If you come across trouble together along with your order, we're right here to offer a clean and truthful decision-making manner.

1. Return Window

Customers may also request a go-back or refund within 14 days of receiving their order. Requests submitted after this era might not be eligible.

2. How to Request a Return or Refund

To provoke a go-back or refund, please contact us at [email protected] with the following details:

• Order number
• Description of the trouble
• Clear photos (if applicable)

Our help group will reply within 24 enterprise hours to manually guide you through the subsequent steps.

3. Eligible Return & Refund Cases

• Defective or Damaged Items
  If you obtain a product that is broken or has production defects, you could request a complete refund or an alternative. Evidence ought to be submitted inside the 14-day go-back window.
• Incorrect Item Received (Wrong Product)
  If you obtain an object that differs from your order, please notify us immediately. We will set up an alternative or, in some manner, a complete refund as soon as it is verified.
• Order Not Delivered
  If your package deal has now no longer arrived within 10 enterprise days after cargo affirmation and monitoring suggests no movement, we can check out and trouble a complete refund if shipping failure is confirmed.
• Order Canceled Before Shipment
  You may also request cancellation and a complete refund if the order has not yet been processed for shipping. Once the order is shipped, the same old go-back manner will apply.

4. Refund Timeline

Once your go-back is authorized and the product (if required) is obtained and inspected, your refund might be processed within 3–5 business days for your original payment method. Timing may also range depending on your financial institution or credit score card provider.

5. Missing or Incomplete Orders

If any object is lacking from your order upon shipping, please file it within 3 days of receipt. We will affirm and right away deliver the lacking object or provide money back if the object is now no longer available.

If you've got any questions or issues concerning returns or refunds, contact us at [email protected]. We're right here to help you right away and professionally.